Do you ship to my country? Yes, we ship international. What are my payment choice? We accept Visa, Master card, American Express, Discover, Paypal, echeck (via Paypal) and international money Order. Do I need to pay sales tax? British Columbia residents pay 7% sales tax (PST). We do not charge taxes on orders shipped outside Canada. You will be responsible for all taxes, duties, tariffs, and brokerage fees on orders shipped outside Canada. Do you combine shipping? Yes, we do combine shipping. The more you buy, the more you save. When will my order ship? We ship everyday from Monday to Friday! Your order will be processed within 72 hours on business days after payment is received. During Christmas season, it may take up to 5 business days to process an order. How can I trace my order? If you've selected shipping with insurance (optional), we will provide a tracking number for your reference. Is your website safe and secured? We understand that safety and privacy are important, so our website is fully protected with SSL (secure socket layer), and we never sell or share your personal information to any third parties. What's your return policy? All sales are final. If you notice that a shipment is damaged, opened, or has been tampered with in transit, you must contact the carrier immediately and file a claim. How can I contact you? You can contact us by email at inquiry@rainbowcatz.com and we will reply your e-mail within 24 hours. |Home| |Catalog| |FAQ| Copyright 2008 © Rainbowcatz Trading Co. All rights reserved.